Frequently Asked Questions

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How do I redeem points for a reward (place an order)?
How long will it take to receive my Reward Selection?
How do I check the status of my Order?
Return Policy:
Damaged Merchandise:
Defective Merchandise:
Exception Returns:
Concierge Services
What happens if a market line is no longer active, but I have invoices to enter for that market line?
Do I have to pay taxes on a rewards claimed?
How long do I have to claim and mail my invoices?
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